This year's Remote Manager Report is finally here! Be the first to read it.
Work-related Yellows and Reds naturally expose blockers, so you can take action.
Fight burnout before it starts with smart alerts and recommendations.
Nail every important conversation with key context, before you meet.
Build camaraderie. Don’t wait for a happy hour to bond. Help teammates get to know each other in Slack.
Not just a number. Show your customer support team that you care with daily check-ins.
Fight burnout. Create a safe place for frustration and get alerted when burnout comes near.
“Customer success and support people are often busy responding to customer emails, on the phone, or in a live chat. So how do you help those teams bond with each other in a remote environment?
Kona does an awesome job of putting that on autopilot and giving people prompts to be reflective and intentional with relationship building across time zones. When I was at Hubstaff, our customer support team spanned from Seattle to Melbourne. It was amazing to experience the lives of colleagues around the world through Kona.”
— Tyler Sellhorn, Head of Customer Experience at Yac
Learn what drives your team. Understand what motivates each direct report through day-to-day interactions.
Be part of the action. Clearly see who is struggling, so you know what customer calls to join and where to lend a hand.
Brighten up your workplace. Negative customer interactions can be a drag. Create an inviting environment where your staff isn’t afraid to speak up.
Improve feedback culture. Build a foundation of trust for more honesty and psychological safety.
Normalize days off. Catch red days and reduce the stigma of taking personal time off.
Feel like a team again. Public check-ins spark team-wide support. Encourage more every day kindness.
"Starting those conversations and creating a culture that was more sensitive really opened doors. Kona helped drive more engagement for our team."
–– Carly Stevens, Customer Support Manager, Greenhouse Software"
Let your people tell the story. If you’re well-regarded review sites, it’s partly due to a strong remote culture. Trust Kona to establish that.
Celebrate achievements. Give kudos when an employee hits a personal or work milestone through Kona threads.
Put the ball in their court. When employees can contribute ideas and make decisions themselves, they’ll feel like an asset. Foster an open-door policy through the transparency Kona provides.
“Kona automates a natural process so we can take connectedness and team morale off our to-do list. It allows us to set it, forget it, and focus on each other. It’d be really hard to get those roll-up analytics without Kona.”
–– Alyssa Edelman, Director of Customer Support, Postscript