INFORMATION WE COLLECT AND RECEIVE Sike Insights may collect and receive Customer Data, and other information and data ("Other Information") in a variety of ways: - Customer Data. Customers or individuals invited to use a decision making tool by a Customer ("Authorized Users") routinely submit Customer Data to Sike Insights when using the Services. - Personal Data. Sike Insights is primarily a Data Processor for Data provided by the Customer (Data Controller). In order to use Sike Insights Services, Personal Data provided by the Customer directly or indirectly (invitation to access Personal Data from a Workspace, or other) are accessible by Sike Insights in order to generate and/or operate decision making tools. Authorized Users may provide Sike Insights with their Personal Data directly at instances, for example when they provide feedback or request client support or in any way communicate with Sike Insights. Sike Insights will not collect or use any sensitive personal data unless Sike Insights has received an express consent regarding the specific data. - Other Information. Sike Insights also collects, generates and/or receives Other Information: 1. Decision making tools, Workspace and Account Information. Teams use Sike Insights services and its capabilities to achieve efficient collaboration, better results and communication among members. To use, create or update a decision making tool, you or your Customer (e.g., your employer) supply Sike Insights with information that may include an email address, phone number, password, domain and/or similar account details. In addition, Customers provide Sike Insights (or its payment processors) with billing details such as credit card information, banking information and/or a billing address and/or email address. 2. Usage Information. a) Services Metadata. When an Authorized User interacts with the Services, metadata is generated that provides additional context about the way Authorized Users work. For example, Sike Insights may log the decision making tools, channels, people, features, content and links you interact with, the types of files shared and what Third Party Services are used (if any). b) Log data. As with most websites and technology services delivered over the Internet, our servers automatically collect information when you access or use our Websites or Services and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited before using the Website or Services, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data. c) Report data. When you or Customer participates and/or generates a decision making tool, Sike Insights collects all supplied or relative information in view to produce and supply you and/or customer with results in form of a Report. Reports are archived and are retrievable by Customer. Reports may also be used for research, statistical purposes in order to improve Sike Insights efficiency, update our App, as well as feedback in order to create and launch marketing campaigns. d) Device information. Sike Insights may collect information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and crash data. Whether we collect some or all of this Other Information often depends on the type of device used and its settings. e) Location information. We may receive information from you, your Customer and other third-parties that helps us approximate your location. We may, for example, use a business address submitted by your employer, or an IP address received from your browser or device to determine approximate location in order to inline our Services with your current time-zone. Sike Insights may also collect location information from devices in accordance with the consent process provided by your device.
4. Third Party Services. Typically, Third Party Services are software that integrates with our Services, and Customer can permit its Authorized Users to enable and disable certain integrations, while other (e.g. invoicing, billing, payments’ integrations) are required for the operation of Sike Insights therefore Customer or Authorized Users are required to use if they intend to use Sike Insights. Once enabled, the provider of a Third Party Service may share certain information with Sike Insights. Authorized Users should check the privacy settings and notices in these Third Party Services to understand what data may be disclosed to Sike Insights. When a Third Party Service is enabled, Sike Insights is authorized to connect and access Other Information made available to Sike Insights in accordance with our agreement with the Third Party Provider. We do not, however, receive or store passwords or means of payment/ transaction details (for example credit-card numbers) for any of these Third Party Services when connecting them to the Services. Furthermore, for purposes of Due Diligence, Analytics, Client Support, Quality Control and Communication we may employ Third Party Services in view to acquire information and data, as well as Personal Data, in order to comply with our legal, contractual or client service and support obligations as well as improve our product. Such services may include (list non-exhaustive) Google Analytics, Segment, Stripe, Intercom, IBM Watson, etc.
5. Contact Information. In accordance with the consent process provided by your device, any information that an Authorized User chooses to import may be collected when using the Services.
6. Third Party Data. Sike Insights may receive data as stated in IV above, as well as about organizations, industries, Website visitors, marketing campaigns and other matters related to our business from parent corporation(s), affiliates and subsidiaries, our partners or others that we use to make our own information better or more useful. This data may be combined with Other Information we collect and might include aggregate level data, such as which IP addresses correspond to zip codes or countries. Or it might be more specific: for example, how well an online marketing or email campaign performed.
7. Additional Information Provided to Sike Insights. We receive Other Information when submitted to our Websites or if you request support, interact with our social media accounts or otherwise communicate with Sike Insights.
Generally, no one is under a statutory or contractual obligation to provide any Customer Data or Other Information (collectively, “Information”). However, certain Information is collected automatically and, if some Information, such as setup details, is not provided, we may be unable to provide the Services.
HOW WE USE GOOGLE USER DATA
Sike Insights uses Google Calendar data to obtain lists of events on a user’s Google Calendar. This is used to provide insights before meetings and one-on-ones. Services poll Google Calendar to check for upcoming events and send Slack messages to users with insights on meeting attendees. No personal Google data (such as calendar events) on any user is stored by Sike Insights.
HOW WE USE INFORMATION
Customer Data will be used by Sike Insights in accordance with Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of Services functionality, and as required by applicable law. Sike Insights is a processor of Customer Data and Customer is the controller. Customer may, for example, use the Services to grant and remove access to an Authorized User, assign roles and configure settings, access, modify, export, share and remove Customer Data and otherwise apply its policies to the Services.
HOW WE SHARE AND DISCLOSE INFORMATION This section describes how Sike Insights may share and disclose Information. Customers determine their own policies and practices for the sharing and disclosure of Information, and Sike Insights does not control how they or any other third parties choose to share or disclose Information. Furthermore, insights may be visible or accessible by Authorized Users, Sike Insights does not control how they or any other parties chose to share or disclose such Information.Customer’s Instructions. Sike Insights may share and disclose Customer Data in accordance with a Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of Services functionality, and in compliance with applicable law and legal process.Displaying the Services. When an Authorized User submits Other Information, it may be displayed to other Authorized Users. Please consult the FAQ for more information on Services functionality.Collaborating with Others. The Services provide different ways for Authorized Users to collaborate. Other Information, such as an Authorized User’s profile Information, may be shared, subject to the policies and practices.Customer Access. Owners, administrators, Authorized Users and other Customer representatives and personnel may be able to access, modify or restrict access to Other Information. This may include, for example, your employer using Service features to export activity logs and reports.Third Party Service Providers and Partners. We may engage third party companies or individuals as service providers or business partners to process Other Information and support our business. These third parties may, for example, provide virtual computing and storage services.Third Party Services. Customer may enable or permit Authorized Users to enable Third Party Services. When enabled, Sike Insights may share Other Information with Third Party Services. Third Party Services are not owned or controlled by Sike Insights and third parties that have been granted access to Other Information may have their own policies and practices for its collection and use. Please check the privacy settings and notices in these Third Party Services or contact the provider for any questions. If required by our policies or law, we will ask for your consent and/or the Customer’s before engaging any such service.Corporate Affiliates. Sike Insights may share Other Information with its corporate affiliates, parents and/or subsidiaries.During a Change to Sike Insights' Business. If Sike Insights engages in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of Sike Insights' assets or stock, financing, public offering of securities, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence), some or all Other Information may be shared or transferred, subject to standard confidentiality arrangements.Aggregated or De-identified Data. We may disclose or use aggregated or de-identified Other Information for any purpose. For example, we may share aggregated or de-identified Other Information with prospects or partners for business or research purposes, such as telling a prospective Sike Insights customer the average amount of time spent within a typical decision making tool.To Comply with Laws, enforce our rights, prevent fraud, and for safety. If we receive a request for information, we may disclose Other Information if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation or legal process. We cooperate with law enforcement authorities, as well as with other third parties, to enforce laws, intellectual property rights and to prevent fraud. In response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we can, and you authorize us to, disclose your name, e-mail address and website use history, with or without a subpoena. Without limiting the above, we will not disclose your Information to any law enforcement or other governmental officials without a subpoena or court order, except when we believe in good faith that the disclosure of information is necessary to protect our rights, enforce our policies, respond to claims that your use of our Services violates Sike Insights' policies or rights or others, or protect anyone’s rights, property or safety, enforce contracts or policies.With Consent. Sike Insights may share Other Information with third parties when we have consent to do so.
SECURITY Sike Insights takes security of data very seriously. Sike Insights works hard to protect all and Other Information you provide from loss, misuse, and unauthorized access or disclosure. Given the nature of communications and information processing technology, Sike Insights cannot guarantee that Information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others.
AGE LIMITATIONS To the extent prohibited by applicable law, Sike Insights does not allow use of our Services and Websites by anyone younger than 16 years old. If you learn that anyone younger than 16 has unlawfully provided us with personal data, please contact us and we will take steps to delete such information.
INTERNATIONAL DATA TRANSFERS AND CONTRACTUAL TERMS Sike Insights may transfer your Personal Data to countries other than the one in which you live. Sike Insights can offer European Union Model Clauses, also known as Standard Contractual Clauses, to meet the adequacy and security requirements for our Customers that operate in the European Union, and other international transfers of Customer Data.
DATA PROTECTION OFFICER To communicate with our Data Protection Officer, please email email@example.com
IDENTIFYING THE DATA CONTROLLER AND PROCESSOR Data protection law in certain jurisdictions differentiates between the “controller” and “processor” of information. In general, Customer is the controller of Customer Data. In general, Sike Insights is the processor of Customer Data and the controller of Other Information. Sike Insights is the controller of Other Information and a processor of Customer Data relating to Authorized Users who use decision making tools established for Customers whether outside of or established in the U.S. and Canada.
YOUR RIGHTS Individuals located in certain countries, including the European Economic Area, have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access to Information, as well as to seek to update, delete or correct this Information. As your personal data is furnished by your company, we urge you to also contact your company or Team Leader (“Customer”) for additional access and assistance.To the extent that Sike Insights' processing of your Personal Data is subject to the General Data Protection Regulation, Sike Insights relies on its legitimate interests, described above, to process your data. Sike Insights may also process Other Information that constitutes your Personal Data for direct marketing purposes and you have a right to object to or opt-out from Sike Insights' use of your Personal Data for this purpose at any time, by contacting Sike Insights at firstname.lastname@example.org. In this context, Sike Insights may refuse to proceed with any action relative to your Personal Data stored for reasons pertaining to its legal obligations, public safety as well as any other legal obligation to keep records and/or archives unaltered. Sike Insights may though keep the Information you suggest in correction or alteration in a separate file, attachment or note connected with the Other Information collected. Sike Insights may also legally refrain from responding to any requests if so required by law or instructed by a law enforcement agency or so ordered by a court of law.
DATA PROTECTION AUTHORITY Subject to applicable law, you also have the right to (i) restrict Sike Insights' use of Other Information that constitutes your Personal Data and (ii) lodge a complaint with your local data protection authority.