Kona support

Reach out to us if you need help setting up Kona or if you have questions:

Hours of Operation

Monday to Friday, 9AM-6:30PM Pacific Time

First Response SLA

You can expect to receive a response from a human within a maximum of 48 business hours for any request. Typically our response time will be 30m-3h within our hours of operation.

How to get in touch

  • Chat with our team by going to heykona.com and clicking the chat window at the bottom-right of the page.
  • Email sid@heykona.com (primary support contact).
  • If you are an enterprise customer or design partner: use our shared Slack channel where our team will respond ASAP to any questions or support requests.

Look for the chat icon in the bottom right corner in this page.
We’ve worked with hundreds of managers at
Because happier teams do better.

Kona teams perform better

Employees who feel their voice is heard are 4.6x more likely to perform their best work.

Kona teams stay longer

96% of employees believe showing empathy is an important way to advance employee retention.

Kona teams cost less

Over half of all employees are disengaged. Disengaged employees cost 18% of their salary per year.

Kona teams their friends

89% of workers at companies that support well-being initiatives are more likely to recommend their company.

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